Refund Policy

All cancellation requests must be made in writing via email to accounts@trawelplayhospitality.com. Refunds will be processed according to the following schedule:

• Hotel cancellation policies vary by property and season
• Some hotels may impose 100% cancellation fees during peak seasons
• We will communicate any non-refundable hotel bookings in advance
• Early departures are non-refundable

• Airline tickets are 100% non-refundable once issued
• Some airlines may permit cancellations with heavy penalties
• Name changes are not permitted on most discounted tickets
• Refunds for cancellable tickets take 4-6 weeks to process

• 50% refund if cancelled 72+ hours before service
• 25% refund if cancelled 24-72 hours before service
• No refund for cancellations within 24 hours
• No-shows will be charged 100% of the service cost

Force Majeure Events:

For cancellations due to natural disasters, political unrest, pandemics, or other unforeseen circumstances:

• We will work with suppliers to obtain maximum possible refunds
• Refunds will be processed as credits for future travel when possible
• Processing may take 60-90 days during such events

Medical Emergencies:

With valid medical documentation:

• 75% refund if cancelled 7+ days before travel
• 50% refund if cancelled within 7 days of travel
• Must provide doctor's certificate within 48 hours of cancellation

• Refunds will be processed within 15 working days of receiving cancellation request
• Refunds will be issued via the original payment method
• Bank processing times may add 3-5 additional business days
• All refunds are subject to payment gateway processing fees (2-3%)